Join the North’s Leading Event for Customer Experience
Looking to transform your customer experience strategy without travel to London? UCX’s customer experience conference Manchester 2026 brings senior CX and contact centre leaders from across the country together for a two-day, in-person event at Manchester Central.
Learn from peers, hear real-world case studies, and discover practical solutions to everyday CX challenges, all designed for leaders who want tangible outcomes, not just inspirational slides.
What You’ll Gain at UCX Manchester 2026
UCX is purpose-built for professionals who are responsible for shaping the customer journey and managing contact centre operations. Here’s how attending or exhibiting will help you make an impact:
Tap into Real Expertise
Hear from senior practitioners leading customer experience and contact centre operations across industries. From financial services to retail, healthcare, and telecoms, speakers share practical insights, including what went wrong, what worked, and lessons you can apply immediately.
Compare Technology That Matters
Explore or showcase CCaaS, UCaaS, CPaaS, CX orchestration, and AI-assisted tools in our show-floor exhibitor stands. Get hands-on with technology that actually solves operational challenges, before making investment decisions.
Build Connections That Count
Meet Heads of Customer Experience, Contact Centre Directors, VP of Customer Operations, and Workforce Engagement Managers from across the country. Share experiences, compare strategies, and form peer networks that extend beyond the event.
Learn by Doing
From interactive workshops to structured vendor comparisons, every session is designed to be practical. Walk away with frameworks, checklists, and actionable insights that you can use in your organisation immediately.
Extend Your Learning
UCX runs alongside DTX as part of Manchester Tech Week (27 April – 1 May 2026). Attendees gain access to sessions on AI adoption, cloud infrastructure, cybersecurity, and digital transformation, all relevant to customer experience operations.
Key Seminar Topics at UCX
UCX’s programme tackles the operational realities CX leaders face today. Sessions are practitioner-led, interactive, and designed for real-world applicability.
Omnichannel Integration & CCaaS Decisions
Dive into peer case studies on implementing voice, chat, email, and self-service platforms. Understand what works, what doesn’t, and how to make technology choices that stick.
Conversational AI & Automation Trade-Offs
Explore where AI can enhance efficiency and customer satisfaction, and where over-automation risks eroding the human experience. Learn from organisations that have successfully bridged the gap between vendor demos and live operations.
Workforce Engagement & Agent Retention
Discover practical approaches to reduce burnout, improve agent satisfaction, and cut attrition costs. From scheduling frameworks to coaching practices, these sessions offer actionable tools without adding extra layers of technology.
CX Strategy & Performance Measurement
Understand how leading organisations track and improve customer experience performance. Explore how operational metrics, customer feedback, and analytics can be used to identify friction in the customer journey and drive continuous improvement across contact centre operations.
Future-Proofing CX Operations
Examine emerging trends in customer expectations, unified communications, and digital transformation. Learn how to adapt workflows, integrate new technologies, and maintain customer experience excellence amid evolving operational challenges.
Vendor Comparison Workshops
Gain hands-on, structured access to CCaaS, UCaaS, CPaaS, and CX orchestration platforms. Sessions are designed for decision-makers to evaluate solutions in a low-pressure, peer-validated environment.
Why Attend Our Customer Experience Conference?
Manchester is more than a convenient location; it’s a thriving business and tech hub. By bringing senior CX leaders and leading technology providers together in one venue, UCX creates an environment where attendees can explore solutions, share experiences, and gain practical insights they can apply in their own organisations.
You’ll leave with:
- A shortlist of platforms you’ve evaluated on the show floor
- Peer-tested workforce engagement strategies
- Clearer business cases for technology investment
- Honest assessments of AI-assisted tools and customer experience platforms
Exhibiting at UCX Manchester
For vendors, UCX provides a unique opportunity to engage a concentrated, senior, operationally-focused audience.
- Meet the Right People: Connect directly with business leaders, strategists, and buyers. These attendees are actively evaluating technology and operational solutions.
- Geographically Focused Audience: Reach senior CX leaders from the North West, Midlands, and Scotland who may not attend London-only events.
- Structured Engagement: Our exhibition format encourages meaningful conversations, hands-on demos, and peer-validated assessments rather than casual footfall.
- Sector Diversity: Showcase your solutions to organisations spanning financial services, retail, utilities, healthcare, and telecoms. These are industries where operational excellence in CX is critical.
- Dual-Event Access: As UCX runs alongside DTX, exhibitors can also engage attendees exploring AI, cloud, cybersecurity, and broader digital transformation solutions, expanding the relevance of your products.
UCX Manchester offers a structured environment for meaningful vendor interactions, not just badge scans.
Event Details
- Date: 29-30 April 2026
- Venue: Manchester Central
- Format: In-person, full 2-day conference
- Co-located with: Digital Transformation EXPO (DTX)
- Part of: Manchester Tech Week, 27 April – 1 May 2026
Why This Matters Now
UCX Manchester is the leading senior-level CX conference in the North of England in 2026. Join for peer-led learning, honest vendor comparisons, and actionable strategies. All in one day, at one venue, with the right audience for real business impact.
Frequently Asked Questions
Who should attend UCX 2026?
UCX is designed for senior industry decision-makers: Heads of Customer Experience, Contact Centre Directors, VP of Customer Operations, and Workforce Engagement Managers. If you’re responsible for shaping customer journeys or managing CX operations, this conference is for you.
What topics will the conference cover?
Sessions focus on real-world challenges, including omnichannel consistency, CCaaS platform evaluation, conversational AI, workforce engagement, agent retention, CX strategy, and business case development. All sessions are practitioner-led, interactive, and designed for practical application.
Can I attend as a vendor or exhibitor?
Yes. UCX offers vendors a concentrated, senior audience actively evaluating technology. Exhibitors connect with senior professionals responsible for shaping customer experience strategy and improving contact centre performance.
What additional benefits come from co-location with DTX?
All UCX attendees gain access to DTX sessions on AI adoption, cloud infrastructure, cybersecurity, and digital transformation. Vendors benefit from exposure to decision-makers exploring CX and broader digital solutions in a single venue.
