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Unified Communications Expo
Your Home of Colleague and Customer Experience

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  • All Insights
  • Unified Communications & Collaboration
  • Customer Contact Centre
  • Customer Engagement & Experience
  • Video & AV

Customer Contact Centre Insights

  • #217 - Get Out of Wrap TV - why are customer satisfaction scores still low?

    #217 - Get Out of Wrap TV - why are customer satisfaction scores still low?

    Information
    Podcasts 25 February 2025
  • #224 - GOOW TV - Is Customer Service Dead ?

    #224 - GOOW TV - Is Customer Service Dead ?

    Information
    Podcasts 20 May 2025
  • Don’t be scared of AI – but keep your people and customers at the heart of the journey

    Don’t be scared of AI – but keep your people and customers at the heart of the journey

    Information
    Interviews 07 March 2025
  • Get Out Of Wrap TV Panel - Performance Management

    Get Out Of Wrap TV Panel - Performance Management

    Information
    Podcasts 27 August 2024
  • How To Measure Contact Centre Productivity [Other Than Call Time]

    How To Measure Contact Centre Productivity [Other Than Call Time]

    Information
    News 07 March 2024
  • MTW Top 50 Tech Leaders

    MTW Top 50 Tech Leaders

    Information
    News 02 May 2024
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    UCX London

    UCX London | Excel London | 14 - 15 October 2026

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    UCX Manchester

    UCX Manchester | Manchester Tech Week | 28 - 29 April 2027