Tech Area
IT Service management
When done well, IT Service Management (ITSM) can do more than optimising IT for users, it can play an integral role in helping organisations propel their digital transformation efforts, automating and streamlining processes to adapt to changing needs and conditions. But how can organisations improve efficiencies whilst trying to become more agile? What are the strategies to modernise ITSM whilst minimising complexity?
Explore these critical questions and uncover innovative ITSM solutions at DTX.
Themes
Integrating ITSM with AI to improve efficiency and productivity
Empowering users to take control though knowledge management
Building application adoption rates with user education
Boosting ITSM team moral with AI and automation for mundane tasks
Maximising ROI with internal and external upskilling
Aligning service management with product management
Establishing frictionless and streamlined navigation across your user interface
Enabling ticket deflection for agents to accomplish complex work with bigger impacts
Companies
You'll be in great company
Last year's event attracted huge brands across a variety of industries including many of the FTSE 100 companies:
Reasons to attend
Get front row seats to inspiring keynotes and headline speakers
Learn hard-won tactics and hear case studies across colleague and customer experience
Get advice from technical experts on how to level-up your tech strategy and toolset
Connect with your peers during breakfast or lunch roundtables
See and demo the latest in UC and CC technology on the show floor
Grab a drink and network with your peers at a community meetup