stages

Customer Contact Centre

As consumer demands evolve, so do customer experience expectations. Contact centres have experienced a seismic shift in recent years, so join us to explore how to turn your contact centre into a profit centre, utilise generative AI to establish deeper connections with customers and retain your top agent talent.

 

Themes

• Understanding how GenAI is improving the end-to-end customer journey 
•  Improving the agent experience in the wake of AI through empowerment and education
• Measuring usage and uptake to dictate your AI customer experience strategy
• Integrating UC and CC tools for improved total experience
• Unlocking value from Omnichannel strategies
• Uncoveringthe CPaaS opportunity: How to streamline messaging?
• Harnessing data and AI to keep customers coming back
• Bridging accessibility with GenAI for inclusive customer experiences