ucx

colleague & customer EXPERIENCE

As flexible workplace strategies start to settle, the rise of tools such as Agentic AI and Copilot continue to impact the way we communicate and collaborate with both colleagues and customers.
 
As organisations advance their technology took stack to better equip teams and improve customer interactions, UCX Manchester showcases case studies, winning strategies and the latest tools to ensure organisations can embed AI innovation ethically, improve team collaboration and enhance customer experiences.
 
Cyber Security

 

Speakers

Themes


Understand the rise of Agentic AI: The new workforce?


Navigate Microsoft Copilot rollouts across distrbution strategies, cost management and use assessment


Advance voice, video and translation with AI


Integrate platforms for more streamlined communications


Redefine metrics to empower users, increase adoption and drive success


Improve accessibility and inclusivity for colleagues and customers


Securing UC & CC systems: Why security is more crucial than ever?

 

 

Balance AI use cases whilst keeping the human in the loop  

 

 

Companies

You'll be in great company

 

 
AutoTrader
 

Reasons to attend

Get front row seats to inspiring keynotes and headline speakers

Learn hard-won tactics and hear case studies across colleague and customer experience

Get advice from technical experts on how to level-up your tech strategy and toolset

Connect with your peers during breakfast or lunch roundtables

See and demo the latest in UC and CC technology on the show floor

 

Grab a drink and network with your peers at a community meetup