Tech Area
Customer experience & contact centre
Customer experience expectations have reached unprecedented levels, significantly increasing the pressure on customer-facing teams to meet rising demands from both customers and their organisations.
AI, and particularly Agentic AI, holds the potential to significantly enhance operational efficiencies and improve the advisor experience. However, determining the true impact of these technologies on employee and customer satisfaction remains a challenge. Is it time to redefine the metrics we use to measure success and drive true transformation in customer experience?
UCX showcases real-life case studies, winning strategies and the latest tools to help organisations keep up with the rapid pace of change across customer expectations and technology advancements.
past sPEAKERS
Themes
Improving agent experiences of digital and AI through education
Harnessing data and analytics for customer retention and loyalty
Creating truly accessible and inclusive customer experiences
Understanding “situational AI”: When to bring the human into the loop
Overcoming barriers to omnichannel
Integrating UC and CC tools for improved total experience
The changing role of BPO’s and strategically selecting the right partner
Uncovering the CPaaS opportunity: how to streamline messaging?
Companies
You'll be in great company
Last year's event attracted huge brands across a variety of industries including many of the FTSE 100 companies:
Reasons to attend
Get front row seats to inspiring keynotes and headline speakers
Learn hard-won tactics and hear case studies across colleague and customer experience
Get advice from technical experts on how to level-up your tech strategy and toolset
Connect with your peers during breakfast or lunch roundtables
See and demo the latest in UC and CC technology on the show floor
Grab a drink and network with your peers at a community meetup