Prepare to be inspired! Trailblazing business leaders and forward-thinking visionaries will take to the 'Main Stage' to unpack this year’s most urgent and exciting themes. Expect bold conversations on business transformation, emerging technologies, cultural evolution, futureproofing your workforce, and breaking down silos for true cross-functional collaboration. Plus, hear why cybersecurity is everyone’s responsibility, and how to steer clear of the kind of scandal that could make headlines for all the wrong reasons.

The 'UCX Keynote Stage' is back with bigger brands, latest breakthroughs and expert insights. Get ready for panel debates on the biggest challenges facing the sector right now, alongside real-world case studies covering unified communications, collaboration tools and customer experience strategies. Discover the innovations driving smarter, more connected workspaces. Understand the business impact of converging UC, CX and AI. Dive into the latest on UC security and explore how the leading platforms really stack up.

Microsoft is going all-in on AI for 2025, rolling out intelligent meeting recaps, real-time agents, multi-agent orchestration, threaded conversations, and accessibility upgrades, all aimed at making collaboration more seamless and inclusive. But how are these tools landing in the real world? What’s actually working when it comes to licensing, deployment, user adoption and proving ROI? The ‘Maximising Microsoft Stage' at UCX will unpack these pressing questions and more, with expert panels and real-life case studies from organisations leading the way in Microsoft innovation.

The customer contact landscape is rapidly evolving - AI-powered, seamlessly integrated, mobile-first, data-driven and more secure than ever. These advancements offer huge potential for creating faster, more personalised and reliable experiences. But how are businesses really adapting? And are customers and agents ready to embrace the change? Join the 'Customer Experience Stage' to hear practical insights, real-world strategies and honest reflections on what it takes to deliver standout CX in a fast-moving digital world.

Workspaces are evolving - more collaborative, more connected, and increasingly intelligent and yet making hybrid work actually work in meetings remains a challenge. The 'Future Workspace & AV Stage' will spotlight the latest tech, from AV over IP and broadcast-quality content creation to multi-camera, multi-screen set-ups. We’ll also look at where AI is reshaping workspace experiences and tackle the real-world hurdles businesses face, from installation and integration to user training and long-term adoption.

With IT teams under growing pressure to deliver more with fewer resources, infrastructure and engineering decisions are under the spotlight like never before. Whether it’s Cloud vs On-Prem, Public vs Private, Build vs Buy, Automate vs Manual, every choice needs to be justified with clear metrics and measurable value. The ‘Agile IT Stage' will spotlight the latest tools and solutions helping teams make smarter decisions, faster. You’ll also hear how other organisations are approaching these challenges and what’s working (or not) so far.

AI is no longer just a buzzword, it’s the driving force behind real business transformation. The question now is how to turn that momentum into measurable impact. The ‘Data & AI Stage' moves past the hype, offering practical steps to adopt the right AI tools securely and responsibly, streamline your data strategy, build enterprise-wide AI and data literacy, and stay ahead of shifting regulations with confidence.

ITSM professionals know the drill - mounting workloads, rising expectations, and increasing pressure to keep pace. On the ‘ITSM Stage', discover how AI is reshaping workflows: taking on routine tasks, enabling strategic problem-solving and facilitating more personalised, human-centric interactions. We’ll also explore how teams are redesigning services around the user experience, strengthening security across hybrid environments, and building the skillsets that will shape the future of ITSM.

Break down the silos and build true resilience! The ‘Holistic Cyber Strategies Stage' reveals how to create a unified, end-to-end defence fit for today’s evolving threat landscape. Discover how leading organisations are aligning people, processes and technology to stay ahead of emerging risks, from AI-powered attacks and quantum disruption, to supply chain vulnerabilities. Leave with practical frameworks to help you shape a future-ready, resilient security ecosystem that’s built to last.