Join the Leading Event for Workforce Transformation
Looking to generate exceptional colleague and customer engagement? Secure your spot at the Unified Communications Expo, including our customer contact conference — where real change happens. We bring industry titans together, live, among the best tech in the business.
Be inspired. Learn from peers and experts, discover the latest innovations, and leave equipped to change your game.
What You’ll Gain at UCX’s Customer Contact Conference 2026
Unified Communications Expo London and Manchester brings everything that matters in the world of customer contact together in one room. From exciting collaboration tools to cloud platforms and workplace strategy, not to mention an impressive line-up of headline speakers, it’s where CX moves forward.
If you’re responsible for helping to transform customer experiences, this conference is for you. Here’s why:
Tap into Expert Knowledge
UCX attracts top minds from across the customer contact industry, many of whom we secure as speakers to directly share their extensive knowledge with you. These are pioneers charting the course of CX, so the insights you gain here can reshape your customer journeys and position your brand at the forefront.
Get Up Close with the Latest Tech
The right tech can supercharge your customer contact experiences, and UCX is your chance to find solutions that make a tangible difference to businesses like yours globally. Of course, there are exciting new AI developments to explore, but we also have everything from analytics to UC security and contact centre tools.
Get hands-on to see which investments suit your company before you commit.
Make Connections That Count
Networking is more than just meeting people; it’s also introducing yourself to new ideas and opportunities—ones that will help your business grow. UCX is a goldmine of useful connections. Meet those who already have a deep understanding of your work and face the same challenges you do. With each of your unique perspectives, you can overcome barriers together.
Learn by Doing
UCX is not a “you look with your eyes, not your hands” event. Instead, get directly involved in the action with interactive workshops and sessions that allow you to test CX tools and find solutions in real time. Develop the skills you need to drive change effectively in your own organisation, right here and now.
Plan for the Future of Customer Contact
Customers are increasingly demanding more from their experience with companies like yours, so it’s vital to keep up with new trends if you want to remain competitive. Everything at UCX is dedicated to delivering forward-thinking advantages for your business. Hear about the trends forecasted to disrupt the industry, and learn how you can jump on these to stay ahead.
ROI-Focused Takeaways
Our customer contact expo brings both style and substance. The event is highly focused on solutions and strategies that deliver measurable ROI, ensuring that any investment in tech or processes is grounded in real-world value. Hear success stories from brands that have got UX right, with the numbers to back them up, so you can see what works and replicate the same results for yourself.
The Contact Centre of Tomorrow
Unified Communications Expo London and Manchester are more than just events; they’re chances to future-proof how your organisation manages customer interactions. Consumer expectations are increasing, but luckily so is the pace of innovation. Attending the event will show you how leading organisations are succeeding with the next generation of customer interactions, from optimising workflows to using AI-driven engagement.
At UCX, strategy meets action. Beyond learning about individual tools or trends, you’ll gain a big-picture understanding of what a modern, high-performing customer experience operation looks like, one built on strong partnerships and proven best practices. Discover approaches that not only elevate efficiency but also enhance customer loyalty and employee satisfaction.
Every session and demo is designed to help you make smarter, forward-thinking decisions for your business. Attending is an investment in your team. It enhances your ability to stay ahead of the competition, ensuring you’re ready for whatever comes next.
Key Seminar Topics at UCX Supporting Customer Experience
Responsible AI Use
AI is a game-changing tool in customer care, and the summit explores in depth how you can use it to your advantage. But it’s only an asset when used responsibly. We’ll also teach you how to ensure an ethical and compliant application.
Redesigning Workflows and Igniting Productivity
Pinpoint the processes that truly need a makeover, and then make sure any tweaks to your customer experience are handled smoothly. Look at what worked – and what didn't – for other companies. Find strategies that keep your teams on the same page and moving forward, even when things shift, so you can keep things rolling as you adapt.
Turning Tech Capability Into Commercial Value
Explore how AI is poised to enhance customer experience this year, and how to quantify its return on investment within your contact center. Understand the hallmarks of a successful implementation once the technology is operational.
Keeping Pace With The Modern Customer Journey
Worried that AI might mess up your customers' experience? Find out how to pinpoint the right customer interactions and processes to automate. Also, learn how to keep your organization ahead of the curve when it comes to customer experience innovation.
Building Resilient Customer Experiences
Revamp your approach to customer journeys to make them more sustainable and successful over the long haul, all while keeping costs in check. Learn to build flexible processes and discover emerging tools, so you can adapt quickly to evolving customer expectations and market trends, keeping your CX ahead of the curve.
Intelligent Communication
Investigate how to harness analytics and AI to make your customer interactions smarter and more efficient, increasing speed and personalisation. These tools help unify data across channels and turn it into actionable insights you can act on immediately.
Our Events in 2026
UCX Manchester
- Dates: 29-30 April 2026
- Location: Manchester Central
- Opening times:
- Wednesday 29th April 2026, 9:30-17:30
- Thursday 30th April 2026, 9:30-16:30
UCX London
- Dates: 14-15 October 2026
- Location: Excel London
- Opening times:
- Wednesday 14th October 2026, 9:30-17:30
- Thursday 15th October 2026, 9:30-16:30
One Venue, Double the Action
UCX is co-located with Digital Transformation EXPO (DTX), so every attendee gets access to two industry-leading events in one space.
What this means for you is twice the amount of incredible technology, showcasing a full stack, from Cloud and IT infrastructure to cybersecurity and collaboration. Take your pick from the best customer contact tools on the market.
This is a true testament to how communication and digital tools go hand in hand to drive truly impactful business evolution.
The opportunities are boundless.
2025 Speakers
Seminar Highlight: Customer Contact Centre
This seminar explores how to turn your contact centre into a profit driver, using generative AI to build deeper customer connections while keeping your agents enthusiastically on board.
Through roundtables and keynote speakers, we’ll cover how AI is improving the customer journey and streamlining messaging, while unlocking value from omnichannel and integrated UC and CC tools. Plus, we’ll discuss how to use data to keep customers coming back.
Customer Experience Opportunities We Offer
UCX is purpose-built around your goals and guarantees a day that’s valuable and memorable. Leave feeling energised and full of new ideas.
Here’s how we do it:
Networking
Networking opportunities don’t have to be just a formal exchange of business cards. Fall into informal conversations, attend curated roundtables, and bond over shared wins and hurdles. At UCX, there are plenty of places to find easy, natural connections that make an impact.
Immersive Sessions
Lots of people learn best by doing, so join live demonstrations and hands-on workshops, alongside technical Q&A sessions across the show floor. You’ll feel part of an active learning environment, not someone watching on the sidelines.
Strategic and Practical Learning
To transform your CX effectively, you need to understand what works and why. Our case-study-led talks and strategy sessions share real-world experience, showing how leading organisations tackle customer challenges and deliver results you can apply confidently.
Recharge and Reset
UCX isn’t all work and no play. Why not take a moment to relax in the wellness hub, or energise yourself at the refreshments cafe? If you’re looking for fun, head to our Gaming Zone or enjoy some drinks at happy hour!
Unexpected Moments
We share plenty about what’s coming on our agenda, but we also save some standout moments for the day itself. After all, a truly memorable event always has a few surprises in store. You can be sure it’s an event worth leaving the office for.
Meetups
Sometimes the best conversations happen in smaller groups. UCX meetups bring together people with shared roles and challenges for focused, peer-led discussions and introduce them to industry experts. It’s a chance to swap experiences and ideas in depth, and leave with insights shaped by people who understand your world.
Our CX Partners
We’re proud of what we’ve created at Unified Communications Expo, but we couldn’t do it alone. That’s why we’re delighted to introduce our partners for the event—some of the industry’s brightest influencers and trailblazers.
STRATEGIC PARTNERS
MEDIA PARTNERS
CHARITY PARTNERS
