Inspiring CX Innovation and Engagement
Secure your place at the UK’s leading event for anyone wanting to create exceptional customer experiences. UCX London and Manchester bring innovative teams face-to-face with the leading technologies for communication and collaboration.
Make connections, discover game-changing tools, and drive your business forward.
Why Attend the Customer Experience Conference as Part of UCX 2026?
Unified Communications Expo London and Manchester are where CX teams connect to tackle tomorrow’s challenges, today. Learn from the industry’s leading minds and explore the latest trends to ensure your organisation is powering ahead, not falling behind.
Get Insights From Top Experts
The UCX customer experience conference is a gathering of the best industry leaders in the customer experience space. These are the strategists and innovators shaping the future of CX, and they’re all assembled to share their wisdom with you. Gain valuable, actionable insights that will help you transform customer journeys and vastly elevate engagement.
Explore the Latest Technologies
This is your chance to get really hands-on with the most exciting emerging tools that are set to change the way we create customer journeys. Think AI, automation, analytics, and omnichannel platforms. UCX is for tech enthusiasts who like to trial new solutions before investing in them.
Build Valuable Connections
They say it’s all about who you know, not what you know. At UCX, you can build both connections and knowledge. Network with peers across multiple sectors who are facing the same CX challenges you are. Together, you can spark new ideas that help drive success, and meet solution providers and decision-makers that help get you there faster.
Discover Real-World Success Stories
People learn best by example, and UCX has a huge array of exhibitors showcasing the brands who have got CX right, so you can soak in some of their genius. Discover how organisations are delivering exceptional experiences, using cutting-edge tech like AI responsibly, and creating a truly customer-centric culture. See what works, and leave ready to take your CX to the next level.
Stay Ahead of 2026 Trends
CX is evolving fast, and what works today might soon be outdated. At UCX, you’ll get a front-row view of the trends shaping the coming years. Learn what’s truly making an impact and spot opportunities for your business early, so you can keep up with what customers ask of you next.
Customer Expectations are Changing
Customers now expect more than ever. They want smoother journeys with fewer hoops to jump through. And if you work in CX, you’ve probably felt that pressure creeping in. There’s the expectation to deliver more, even with teams that are already stretched thin.
AI-powered tools, especially emerging Agentic AI, promise to transform how we manage customer interactions. But with so much noise around artificial intelligence it can be hard to understand what actually improves customer loyalty or the overall digital customer experience, and what just adds another dashboard to your day. Are we even measuring the right things anymore? Maybe it’s time to rethink what success looks like.
This is where UCX can help. The customer contact conference brings together customer experience leaders and innovators to explore what actually works in practice. Through real case studies, hands-on sessions, and honest conversations, you’ll understand the true business impact of AI and learn best practices, as well as seeing the tools that are reshaping every stage of the customer journey.
And with roundtables and plenty of space to connect, you won’t just learn from experts, you’ll learn from each other.
Key CX Themes at the Unified Communications Conference
Shaping the Future of Customer Experience
Modernise how you put together customer journeys so they’re more sustainable and successful long-term, while remaining cost-effective.
Turning Tech Capability Into Commercial Value
Learn the ways in which AI will bring value to CX this year, and how you can measure its ROI in your contact centre. Discover what successful implementation looks like once the tech is live.
Redesigning Workflows and Igniting Productivity
Identify and prioritise which of your processes need to be redesigned, and ensure any changes to your customer experience strategy are managed effectively. Learn where leading organizations had success or where they failed. Explore approaches that help your teams stay aligned and focused, even when the goalposts are moving, so you can keep momentum as you evolve.
Customer Experience Strategies
Sharpen the way you design and measure every stage of the customer journey. Explore practical frameworks and proven approaches that help you deliver consistent, meaningful experiences, no matter how your customers choose to connect.
People-Powered Transformation
People are always at the heart of customer experience, so they must also be at the heart of any changes you implement. Learn how to drive inclusive and accessible transformation guided by what people actually want.
Keeping Pace With The Modern Customer Journey
Want to implement AI into your customers’ journey but are afraid of ruining their experience? Discover how to identify which customer interactions and processes are suitable for automation, and learn strategies for ensuring your organization keeps pace with innovation to CX.
Intelligent Communications
Use AI and analytics to personalise interactions and make communications smoother. This will help your teams to respond faster, and allow customers to feel genuinely understood — the key to a great customer experience.
Our Conferences in 2026
UCX London
- Dates: 14-15 October 2026
- Location: Excel London
- Opening times:
- Wednesday 14th October 2026, 9:30-17:30
- Thursday 15th October 2026, 9:30-16:30
UCX Manchester
- Dates: 29-30 April 2026
- Location: Manchester Central
- Opening times:
- Wednesday 29th April 2026, 9:30-17:30
- Thursday 30th April 2026, 9:30-16:30
Double the Events, Under One Roof
UCX is co-located with Digital Transformation EXPO (DTX) - bringing together two industry defining events in a single space. Why? This ensures we cover as much game-changing tech as possible during the conferences, from Cloud and IT infrastructure to cybersecurity, collaboration, and, of course, customer experience tools.
It’s one venue with two events, and endless opportunities.
2025 Speakers
Our Mission for Customer Engagement Teams
The ultimate goal of UCX is to gather together all the people, tools, and ideas that are driving progression in customer engagement.
It’s for people who know the pain of juggling five tools that don’t talk to each other, and crave the joy of watching one well-designed process make everything feel smoother.
Intentional Tech Selection
At UCX, we showcase the very best in purpose-driven technology. It’s not just the latest tools that look shiny but don’t actually help. Our exhibitors display smart solutions that genuinely fuel growth and efficiency.
Breaking Barriers and Building Collaboration
Let’s face it, silos can feel comfortable. But they’re the enemy of a truly smooth and efficient workflow. In fact, they inhibit your team’s potential. The UCX is all about introducing the tools and strategies that foster connection across departments.
Building Networks That Count
Meet professionals facing similar challenges through networking opportunities, community meetups, and shared learning sessions. Everyone at our events share common ground: they’re all there to deliver meaningful change. So, whether you want to learn, share, or connect, you’ll come away with useful contacts for the future.
Creating Impact You Can Measure
Great ideas are only valuable if they actually move the needle. At UCX, you’ll be introduced to practical approaches and tools that don’t only sound good but also deliver results you can prove. Demonstrate a clear ROI and show the real difference your CX improvements make to customers and your profits.
What to Expect When Attending a Customer Experience Expo
Keynote Speakers and Presentations
UCX brings together genuine experts who understand all the challenges and rewards of working with customers, and don’t mind sharing what they’ve learnt on their way to the top. In 2025, we had speakers who need no introduction, from Sir Mo Farah to the Corporate VP of Microsoft Teams, Ilya Bukshteyn. Who will you gain wisdom from at our 2026 event?
Workshops and Interactive Sessions
We know that many people learn best by doing, not just listening. That’s why UCX involves workshops that let you put ideas into practice immediately and tackle actual CX challenges in real time. You can get hands-on with new technologies and answer the questions that matter to your specific role. This way, you leave inspired and confident to act.
Networking Opportunities
UCX events are designed to foster relationships that last beyond the event, rather than surface-level exchanges. Meet CX professionals who’ve faced the same hurdles as you, from tricky journey redesigns to complicated tech integrations, in a safe, open environment conducive to honest conversation. You’ll discover fresh perspectives and find potential new partners and suppliers to keep the momentum alive.
Exhibition Halls and Vendor Booths
In addition to our conference material, explore all the best customer experience solutions all in one place, saving you hours of research and guesswork. Or, sometimes the most valuable tools are those you didn’t even know you needed. Stumble upon tech that solves problems you didn’t realise could be easily fixed. This is the place for seeing how platforms actually work, not just how they’re marketed, by speaking directly to product experts and receiving firsthand demonstrations.
CX Leaders Supporting the Event
Behind UCX is a group of seasoned CX experts who we’re proud to be supported by. These are the companies shaping emerging trends in the industry, and now they’re bringing this real-world insight and fresh thinking to you—sharing what really works.
STRATEGIC PARTNERS
MEDIA PARTNERS
CHARITY PARTNERS
